Canadian Bank Statement Converter Privacy Policy

Information We Collect

We collect information to operate the Services effectively, to personalize your experience, and to comply with legal requirements. Specifically, we collect:

• Account Information: When you create an account, we collect your name, email address, password, and related profile details.
• Uploaded Documents: We process uploaded bank statements only to convert them into the requested output format. Files are stored temporarily and are deleted in accordance with our data retention policy.
• Usage Data: We collect analytics such as page views, features used, conversion success rates, and device/browser information to improve our Services.
• Support Communications: Messages you send to our support team, including any attachments, are stored to help resolve issues and improve customer service.
• Payment Information: If you purchase a subscription, payment information is processed by our third-party payment partner (Stripe). We do not store your full payment card numbers.

How We Use Information

We use the information we collect to:

• Provide, maintain, and improve the Services, including file conversion workflows.
• Process transactions, send technical notices, and respond to support requests.
• Monitor, analyze, and understand usage trends to enhance reliability and user experience.
• Enforce our Terms of Service, protect against fraudulent activity, and ensure security.
• Communicate with you about product updates, security alerts, and marketing content (with your consent, where required).

How We Share Information

We do not sell personal information. We may share information as follows:

• Service Providers: We work with trusted vendors (such as hosting, analytics, or payment processors) to perform services on our behalf. These vendors may access your information only to perform their tasks and are obligated to safeguard it.
• Legal Requirements: We may disclose information if required by law or if we believe disclosure is necessary to protect our rights, users, or the public.
• Business Transfers: If Canadian Bank Statement Converter undertakes a merger, acquisition, financing, or sale of assets, your information may be transferred as part of that transaction, subject to reasonable confidentiality safeguards.

Data Retention

Uploaded bank statements are stored temporarily to complete conversions and are automatically deleted after processing unless you opt to save the output in your account. Account information, usage logs, and billing records are retained for as long as necessary to deliver the Services, comply with legal obligations, or resolve disputes.

Security

We use reasonable technical and organizational measures to protect your information, including encryption in transit, secure infrastructure, and limited employee access. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Choices

• Account Settings: You can update your profile and subscription preferences from your account dashboard.
• Email Preferences: You may opt out of marketing emails by following the unsubscribe link in the message.
• Data Access: Contact us to request a copy of the information we hold about you, or to delete your account. We may need to retain certain data for compliance reasons.

Children's Privacy

The Services are not directed to children under 16, and we do not knowingly collect personal information from minors. If you believe a minor has provided us with personal data, please contact us and we will take appropriate steps.

International Transfers

We operate primarily from Canada, but we may store and process information in other countries where we or our service providers maintain facilities. By using the Services, you consent to the transfer of your information outside of your home country, subject to applicable laws.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our Services, operations, or legal requirements. We will notify you of significant changes by posting the new policy on this page and updating the “last updated” date. Continued use of the Services after changes become effective constitutes acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy, please email us at support@bankstatement.ca.